In a world where technology is rapidly evolving, the NHS continues to strive for ways to improve patient care. Introducing eConsult, an online consultation platform that brings convenience and efficiency to patient care.
Get started hereDuring the COVID-19 pandemic, there was a surge in online consultations. This proved to be an effective method for the NHS and GP practices to safely offer medical advice without physical appointments. An online consultation allows you to fill in an online form or chat online regarding a health concern. These consultations are structured and designed to collect detailed information about symptoms and health issues without having to speak directly to a receptionist.
Why use eConsult?
Convenience: You can submit your symptoms at any time of the day or night. This ensures that you don’t have to wait in long queues on the phone or for the practice to open.
Detailed Information Collection: Through structured online forms, eConsult captures more comprehensive data than a typical phone call.
Remote Consultations: After reviewing your online submission, your GP may recommend a remote consultation. This consultation can be done via phone or video call, eliminating the need to visit the GP physically.
Once you’ve submitted an eConsult form, your GP practice will evaluate the information and determine the best care approach, which may include:
- Emailing self-care information.
- Providing a prescription ready for pick-up at your chosen pharmacy.
- Issuing a sick note.
- Scheduling a follow-up call or video chat.
- Booking an in-person consultation if necessary.
Developed and managed by NHS doctors, eConsult is one of the leading online consultation platform in the NHS. Available through your GP’s website or the NHS App, this tool offers a structured and clinically safe method to submit patient information. Surveys show an 80% satisfaction rate among patients using eConsult.
Every person’s health journey is unique, and eConsult aims to cater to individual needs by offering a streamlined and efficient way to communicate health concerns.
To use eConsult, click here and search for your practice by name. You can also submit an eConsult request via your GP practice website.
Remember, eConsult doesn’t replace in-person consultations but adds another efficient channel for you to access the healthcare you need. We’re here to ensure everyone gets the right care, at the right time.
Check if your practice offers eConsult